Shipping Policy | Redelz Delivery Info

Shipping and Delivery Policy

We strive to provide our customers with quality service from the moment you click "buy" until the product reaches your hands. We understand the excitement and anticipation that comes with acquiring a new item, and it is our commitment to make that experience smooth, transparent, and satisfying.

Therefore, we have created this policy, where you will find all relevant information about how and when your order will arrive, as well as details about our payment methods and warranty. We invite you to read it carefully, and if you have any questions, we will always be available to help you.

Processing and Shipping Time

Once your order is approved, we work hard to ship it as soon as possible. The average delivery time is 5 to 10 business days, depending on the city from which you placed your order. However, it is important to note that unforeseen circumstances or delays by your local postal service may occur. Our goal is to ship your order on the next business day.

 

Delivery Days
Orders are delivered from Monday to Saturday, excluding national holidays.

The tracking number will be available within 3-4 business days after your order is approved. You will receive this number via email. You can track your order in real-time with this code. If you do not receive this email, we recommend checking your Spam folder.

We only accept cash on delivery. Currently, we do not have credit or debit card payment methods, but we are working to offer more options in the future. Additionally, shipping is completely free, so there are no additional costs to the price listed on our website.

If you are not home when the product is delivered, you will receive a call or message from the delivery person. If you cannot receive it that day, another attempt will be scheduled.

 

All our products come with a satisfaction guarantee for factory defects. If you are not satisfied with your purchase or wish to claim the warranty, please contact us via our email, which you will find on the "Contact" page.

If your order arrives outside the average period of 5 to 10 business days, please write to us at our email and we will help you manage and resolve your order.

For any questions or clarifications, please visit our "Contact" page. You can access the form by clicking "Contact" in the footer of our website.